To Our Valued Customers:

On behalf of the entire Totally Cool Heating and Air Conditioning team, I am reaching out to assure you that the safety and well‐being of our customers and our team members remain our highest priority.

We are closely monitoring the coronavirus (COVID‐19) situation, including guidance from the Centers for Disease Control (CDC), the World Health Organization (WHO), and other health authorities.

I would like to share a few updates that may help you to feel at ease when doing business with Totally Cool while this situation continues to unfold.

First, we have put in place guidance for all our team members detailing how to protect against transmission of the virus, including hand‐washing protocols and enhanced cleaning of high‐touch areas in our local offices. We have also closed our offices to the public at this time. We will continue monitoring coronavirus (COVID‐19) updates and will respond accordingly based on the advice of public health authorities.

We have asked our team members to stay home if they are not feeling well or have any of the symptoms of the flu including fever, respiratory distress or cough. We have set up compensation for our team during these trying times. To keep our team healthy we would ask that you please reschedule with us if you or a family member have these symptoms as well. We will all work together to keep everyone healthy.

Secondly, we are open for business and here to help. I want to remind our customers of the various methods we have in place to interact with us online and over the phone. All customers can call us at 512-467‐2689 or email service requests to [email protected].

For additional information about the coronavirus (COVID‐19), please read the latest report from the Centers for Disease Control at, or your local health department website.

Thank you for remaining a loyal customer. We will keep you updated if there are any changes to our operations. We look forward to taking care of all your home comfort needs.


Mark R. McGuire